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Shipping, Returns and Terms

 

CORONAVIRUS UPDATE

Our online shop is operating as usual and we are shipping both domestically and worldwide. Due to the ongoing pandemic, there might be slight delay in shipping, thank you for your patience.

Our UK Next Day delivery option cut off time has now changed to 12pm. All orders placed after this shall be processed in the next day's shipments.

Due to the ongoing issues with USPS, European and Australian Post, the only shipping option for US, EU and Australian orders is via DHL Express Delivery. 

From 1/1/21, all EU orders will have 20% tax deducted from the price shown. This will happen automatically once the shipping country has been chosen at the checkout. All import duties to EU countries will be the responsibility of the buyer. We recommend getting in touch with your local customs department to find the exact import rates/costs.

WE ARE NOT OFFERING A CLICK & COLLECT SERVICE FOR THE TIME BEING. WE ONLY ACCEPT RETURNS VIA POST. OUR PRIORITY IS THE SAFETY OF OUR STAFF AND CUSTOMERS.

 

SHIPPING


Region Cost Delivery
Mainland UK standard £2.95** Up to three working days **
(Royal Mail 24) (orders placed after 12pm Friday will be sent Monday)**
Mainland UK Next Day Royal Mail £4.95** Royal Mail Special Delivery next day Guaranteed (orders placed before12pm) **
Mainland UK Next Day DHL £5.95** DHL next day Guaranteed (orders placed before12pm) **
Mainland UK Next Day Saturday £9.95^ Guaranteed Saturday delivery^
Mainland UK (orders over £75)  FREE Up to 48hrs
EU Countries ZONE 1, 2  £16.95 DHL EUROPEAN ROAD Up to 3 working days **
EU Countries ZONE 1, 2 (Orders Over £250) FREE DHL up to 3 working days **
EU Countries ZONE 3 £34.95 DHL EUROPEAN ROAD Up to 3-5 working days **
EU Countries ZONE 3 (Orders Over £250) FREE DHL EUROPEAN ROAD Up to 3-5 working days **
USA £22 DHL AIR Up to 3-4 working days **
USA FREE DHL AIR Up to 3-4 working days **
Russia £16.95 Royal Mail Tracked and Signed for service Up to 21 working days (dependent on your country's customs/postal service)**
Australia  £34.95 DHL AIR Up to 3-4 working days **
ROW  Standard Delivery (Royal Mail) £19.95 Royal Mail Tracked and Signed for service Up to 6-7 working days (dependent on your country's customs/postal service) **
ROW EXPRESS Shipping £34.95 DHL up to 2-4 working days **
ROW (orders over £300)  FREE DHL up to 2-4 working days **

** (orders placed after 12pm will be sent out next working day due to limited working capacity)

^ - Guaranteed next day delivery on orders placed before 1pm Monday - Thursday. We cannot guarantee Saturday delivery on orders placed after 1pm Thursday unless the Saturday delivery option is chosen. Orders placed after 1pm Friday will be sent Monday (or the next working day if there is a Bank Holiday) no matter what delivery method is chosen. Please choose the best option to avoid disappointment/overspending on shipping.

Country Zone Estimated delivery time in business days
Belgium 1 2
Channel Islands 1 1 2
France 1 2
Germany 1 2
Ireland, Republic Of 1 2
Luxembourg 1 2
Netherlands 1 2
Austria 2 3
Denmark 2 2
Finland 2 4
Italy 2 2
Portugal 2 3
Spain 2 2
Sweden 2 3
Andorra 3 3
Bulgaria 3 5
Croatia 3 4
Czech Republic 3 3
Estonia 3 5
Gibraltar 3 3
Greece 3 5
Hungary 3 3
Latvia 3 5
Liechtenstein1 3 3
Lithuania 3 4
Norway  3 3
Poland 3 3
Romania 3 4
Slovakia 3 3
Slovenia 3 3
Switzerland  3 3

 

 

VAT for EU Orders

From 1/1/2021 there may be additional taxes and duties that are not included in the shipping rates at checkout when shipping to countries within the EU.

Peggs & son does not take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer.

VAT is charged at 0% on EU sales at checkout. 

 

Delivery Times

We dispatch Monday through Friday and not at weekends/Bank Holidays. We aim to dispatch all orders placed before 1pm Monday through Friday but this may not happen in busy times such as sale periods. We will ensure that all items leave in a quick, timely manner, with priority given to customers who have chosen express delivery. For delivery times, please see the table above. There may be circumstances beyond our control which could cause delays and in such circumstances we will try to contact you via email or telephone. 

If you require Saturday delivery, please choose that option at the checkout. If you do not choose this option, then Saturday delivery cannot be guaranteed. 

 

Shipping Services Outside The UK

Currently with  many restrictions and delays due to COVID-19 and backlog of deliveries over Christmas and expected new UK customs protocol after the EU.
We are currently no longer using Royal Mail delivery service to the USA, Australia and EU.

This is with the best intention to reduce transition time of parcel in the network and remove risk of the parcel getting caught up in global customs. Standard delivery option still available on UK purchases or countries not stated.

 

Click & Collect (Suspended)

WE ARE NOT OFFERING A CLICK & COLLECT SERVICE FOR THE TIME BEING. OUR PRIORITY IS THE SAFETY OF OUR STAFF AND CUSTOMERS.

 

REFUNDS

Refunds Policy

Purchases made online are governed by UK distance selling regulations and the returns policy is different to in store purchases. All goods are sent with a returns form. If you wish to return the goods, please enclose the form indicating if you wish a refund or different item.

 

Please send to:

Peggs & son
39 Duke Street
Brighton, UK
BN1 1AG

 

Items must not be worn, must have labels intact and be returned in the original packaging. Please be careful that any aftershave or body spray worn does not leave any marks or trace of scent.

The cost of returning the item and responsibility for the item is yours until it reaches us therefore we recommend using a trackable, insured service. We do not refund any original shipping cost. If returning from overseas, please mark the package 'RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility. If we have made a mistake with your order please let us know imemdiately and we will do our best to resolve the issue at once.

 

Exchanges

If you wish to exchange an item simply return as above with the returns form enclosed. Feel free to email us at the store on shop@peggsandson.com or call us on 01273 711847 in order for us to hold any item you require while we await your package. You must return the item within 14 days.

 

Refunds - UK orders:

You have 14 days after receipt to send back any item for a full refund. Returned items received after 14 days will not be accepted.

 

Refunds- Non UK Orders

You have 14 days after receipt to send back any item for a full refund. Returned items received after 14 days will not be accepted. Please mark the package 'RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility.

 

Conditions of Use 

Peggs & son Warranties

Peggs & son is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.

 

Peggs & son's Limited Liability

Except in relation to liability for death or personal injury Peggs & son's liability for negligence shall be limited to the total value of the transaction. Peggs & son shall not be liable for any indirect, consequential, or special losses even if Peggs & son has previously been advised of the likelihood of such losses.

 

Availability of the Website and Goods

Peggs & son will use all reasonable endeavours to ensure that the website does not have any problems and that the goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available.

 

Promotions

Promotions are subject to brand and product exclusions which may change at any time without notice.

 

Prices

Prices are as stated on the website and are subject to change at any time without notice.

 

 

If we can help with your returns in any way, or you have any questions, please feel free to contact us at the store on +44 (0)1273 711847 or email shop@peggsandson.com

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