We apologize if you are yet to receive an order confirmation, there can be a slight delay in receiving a confirmation directly from us. This can be up to an hour after purchase.

If you paid via PayPal and receive a PayPal confirmation then that is as good as one from us. Should you have seen a confirmation page with an order number then your order has been successful.

You may find the confirmation has landed in your Junk mail. Should you not have received any of the above please do not hesitate to contact the store at shop@peggsandson.com.

We try to assist with requests to change sizes on orders placed but cannot guarantee this can be accommodated.

Please contact the shop via email (shop@peggsandson.com) that is best was to inform us of any changes.

At busy periods and weekends this is not always possible and once the order is marked as dispatched the order cannot be recalled or altered.

Orders are processed daily during opening hours 7 days a week. Orders are collected 7 days a week for UK Mainland.

You may receive a shipping notice over the weekend, this inform you the order has been processed for dispatch but maybe collected in our next pick up the following day.

We aim to process all orders placed before 1pm that day, however there may unforeseen circumstances which may cause delays.

Should standard delivery or free shipping be selected at checkout we cannot guarantee that the order will leave the same day.

This is not always possible, but we shall accommodate where we can. This will depend on the stage at which the order is at when we are contacted.

At busy periods and weekends this is not always possible and once the order is marked as dispatched the order can not be recalled or altered.

Please contact the store at shop@peggsandson.com if you have an particular queries.

This is not always possible, but we shall accommodate where we can. This will depend on the stage at which the order is at when we are contacted.

At busy periods and weekends this is not always possible and once the order is marked as dispatched the order can not be recalled or altered.

Please contact the store at shop@peggsandson.com if you have an particular queries.

Due to security checks carried out against the card or account details we do change shipping details upon request.

Should you have previous history with matching details, this option may be explored.

For UK Mainland orders, DPD will be in touch once your order has been dispatched and specifics of the delivery can be arranged to suit your needs.

If you find there has been an error with delivery, please do inform us right away. We can make contact with the courier on your behalf.

Should you open an investigation with DPD or Royal Mail you shall find that in the later stages of the process you will be referred to contact us as the sender.

This can result in delay in the solution and we may need to start the process over again, adding more time to the process.

Once your order has been processed you shall be contacted by the store via email to confirm that your order is ready for collection.

Please follow the instructions in the email regarding the requirements to collect your order.

We aim to process your order within a few hours from placement (between opening times) but during busy periods please allow extra time.

Due to selling regulations we do not sell Stone Island directly via the website.

Please contact us via stoneisland@peggsandson.com.

Please inform us of the item and size you would like to purchase so we can check the availability for you.

Simply include a cover note in the parcel with your name, order number and request regarding the garments enclosed.

Follow the instructions regarding a return or exchange below:

https://www.peggsandson.com/shipping-and-returns

We do our best to process returns on the day they are received, but there may be a 48 hour delay over the weekend.

Once completed you shall be notified via the contact email associated with the order.

Please check your junk mail in case lands in there.

We do our best to process returns on the day they are received, there may be a 48 hour delay over the weekend.

Card refunds can take between 3-5 working days to clear your cards account, dependant on your card provider.

PayPal payments are returned instantly and you will also receive a notification from PayPal.

Please check your junk mail in case this confirmation has landed in this inbox.

We are in the process of updating our gift voucher system so should you have an old style or in-store gift voucher please see the instructions below:

You may convert the voucher by contacting the shop email (shop@peggsandson.com). Please provide an image of the voucher in question so it may be validated.

We shall advise further instruction and provide a code that can be used on the website.

You have 14 days from receipt to inform us of any return or exchanges you may want to make.

Outside of this period you may be refused any late return requests.

Please contact the store email (shop@peggsandson.com) as soon as possible.

Inform us of the issue you are facing accompanied by images, name, order number or order date or if an in store purchase.

We will take a look and advise on how we may be able to assist.

Particular faults may result in us requesting the item to be returned to the store for inspection.

From 01/01/21 all EU orders will have UK 20% VAT deducted from the price shown.

This will happen automatically once the shipping country has been chosen at the checkout.

All import duties to EU countries will be the responsibility of the buyer.

We recommend getting in touch with your local customs department to find the exact import rates/costs.