Shipping

Please note that some customers from the Scottish Highlands, Scottish Islands, Channel Islands and Northern Ireland will have their orders shipped via Royal Mail due to prohibitively high DPD shipping rates. The Royal Mail shipping options will be able to be selected at the checkout and offer the equivalent shipping times.

* Guaranteed next day delivery on orders placed before 1pm Monday - Thursday.

** Orders placed after 1pm will be sent out next working day due to limited working capacity.

^ Guaranteed Saturday delivery on orders placed before 1pm Friday.

We cannot guarantee Saturday delivery on orders placed after 1pm Thursday unless the Saturday delivery option is chosen. Orders placed after 1pm Friday will be sent Monday (or the next working day if there is a Bank Holiday) no matter what delivery method is chosen.

^^ Guaranteed Sunday delivery on orders placed before 1pm Saturday.

We cannot guarantee Sunday delivery on orders placed after 1pm Friday unless the Sunday delivery option is chosen. Orders placed after 1pm Saturday will be sent Monday (or the next working day if there is a Bank Holiday) no matter what delivery method is chosen.

We dispatch seven days a week Monday through to Sunday with the exception of Bank Holidays (Royal Mail orders will be shipped Monday to Friday).

We aim to dispatch all orders placed before 1pm on the same day, but this may not happen in busy times such as sale and promotional periods.

We will ensure that all items leave in a quick, timely manner, with priority given to customers who have chosen Express Delivery options. If you need your shipment by a certain date, we strongly suggest you opt for a Express Delivery option.

For delivery times, please see the table above. There may be circumstances beyond our control which could cause delays and in such circumstances we will aim to contact you about the delay.

If you require Saturday or Sunday delivery (Sunday delivery is not available for Royal Mail orders), please choose that option at the checkout. If you do not choose this option, then Saturday or Sunday delivery cannot be guaranteed and your parcel will arrive the next working day.

Please choose the best option to avoid disappointment / overspending on shipping.

We usually aim to dispatch orders within 1 to 4 working days, but during peak times please allow extra time before dispatch.

Those paying for express shipment services will have priority, regular delivery will in turn be dealt with in a timely manner.

Please refer to our FAQ section for any additional information, which can be found HERE.

This service is to be collected from our store in Brighton.

After purchase and before attending the store please wait to be contacted via email to be informed that your order is ready for collection.

IMPORTANT:

Only the person whose name is on the credit/debit card can collect the order.

Please remember to bring photographic ID (passport/drivers license) and the credit/debit card used to pay for the order with you.

The Click & Collect point is outside our offices at 5 Duke Street (directly opposite the main shop, next to The Victory Inn).

When you arrive at the collection point at 5 Duke Street, please phone 01273958630 and have your ID and credit/debit card ready, someone will meet you with your order.

CLICK & COLLECT RETURNS PERIOD:

Your 14 day returns period begins once you have been informed that your order is ready for collection.

If you find there has been an error with delivery please inform us right away. We can make contact with the courier on your behalf.

Should you open an investigation with DPD or Royal Mail you shall find that in the later stages of the process you will be referred to contact us as the sender.

This may result in a delay reaching a solution and we may need to start the process over again.

From 01/01/21, all EU and international orders will have 20% tax deducted from the price shown.

This will happen automatically once the shipping country has been chosen. The value of good will be displayed in the local currency selected minus the UK VAT.

All import taxes and duties to EU countries will be the responsibility of the buyer.

We recommend getting in touch with your local customs department to find the exact import rates/costs.

** Orders placed after 1pm will be sent out next working day due to limited working capacity.

We dispatch Monday through to Friday. We do not dispatch at weekends or Bank Holidays.

We aim to dispatch all orders placed before 1pm Monday through to Friday but this may not happen in busy times such as sale periods.

We will ensure that all items leave in a quick, timely manner, with priority given to customers who have chosen express delivery.

From 01/01/21, all EU and international orders will have 20% tax deducted from the price shown. Taxes and duties are not included in the final price.

Peggs & son does not take responsibility for any taxes, duties, customs fees or extra charges for EU and international orders. These charges are the sole responsibility of the customer.

VAT is charged at 0% on sales at checkout to EU or any country outside of the UK. 

International orders will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery.

By placing an order with Peggs and son, you acknowledge that you understand this and that you are responsible for any such charges. This charge is ultimately determined by your local customs authority.

Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

Payment of these will be requested by DHL before delivery is made. 

If a customer refuses to pay any of these, the delivery will be returned to the us and the cost of the return shipping will be deducted from the final refund amount.

This will be charged at our standard shipping rate applicable to the original destination country.

The original shipping cost for the parcel to be sent to the EU/ROW will not be refunded in the case of a refused parcel.