Returns
REFUNDS POLICY
Purchases made online are governed by UK distance selling regulations and the returns policy is different to in store purchases.
All goods are sent with a returns form. If you wish to return the goods, please complete and enclose the returns form indicating if you wish a refund or different item.
Please send to:
Peggs & son
39 Duke Street
Brighton, UK
BN1 1AG
All items must be unworn, have all original labels intact (including swing ticket / stick on labels / and additional tags) and be returned in the original packaging.
Any items that are spoiled by aftershave or body spray in any manner with not be accepted.
The cost of returning the item and the responsibility for the item is yours and therefore we recommend using a trackable, insured service.
We do not refund any original shipping cost.
If returning from overseas, please mark the package 'RETURNED GOODS' to avoid any customs charges.
All taxes and customs charges are your responsibility.
If we have made a mistake with your order please let us know immediately and we will do our best to resolve the issue at once.
FAULTY / DAMAGED GOODS
Please contact the store via email (shop@peggsandson.com)on the day of receipt.
Please provide your order number and images of the issue so we may assist in resolving any concerns.
EXCHANGES
If you wish to exchange an item simply return as above with the returns form enclosed.
Feel free to email the store (shop@peggsandson.com) or call us on 01273 711847 in order for us to hold any item you require while we await your package.
You must return the original item within 14 days.
REFUNDS - UK ORDERS
You have 14 days after receipt to send back any item for a full refund. Returned items received after 14 days will not be accepted.
REFUNDS - NON UK ORDER
You have 14 days after receipt to send back any item for a full refund. Returned items received after 14 days will not be accepted.
Please mark the package 'RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility.
IN-STORE RETURNS
We will gladly exchange full-price non-faulty merchandise within 28 days of purchase, provided items are unworn, unmarked and a proof of purchase can be produced. After 28 days we will only exchange for the current retail value.
We regret we are unable to refund non-faulty merchandise. In the event you cannot find a suitable exchange, we will happily issue a credit note that will be valid for six months.
Please note that non-faulty SALE goods cannot be exchanged or refunded.
PEGGS & SON WARRENTIES
Peggs & son is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.
PEGGS & SON'S LIMITED LIABILITY
Except in relation to liability for death or personal injury Peggs & son's liability for negligence shall be limited to the total value of the transaction.
Peggs & son shall not be liable for any indirect, consequential, or special losses even if Peggs & son has previously been advised of the likelihood of such losses.
AVAILABILITY OF THE WEBSITE AND GOODS
Peggs & son will use all reasonable endeavours to ensure that the website does not have any problems and that the goods displayed are available.
However it cannot guarantee the availability of the website or that any goods on the site are in stock or available.
PROMOTIONS
Promotions are subject to brand and product exclusions which may change at any time without notice.
PRICES
Prices are as stated on the website and are subject to change at any time without notice.
If we can help with your returns in any way, or you have any questions, please feel free to contact us at the store on +44 (0)1273 711847 or email shop@peggsandson.com
