We apologise if you are yet to receive an order confirmation, there can be a slight delay in receiving a confirmation directly from us.

You may find the confirmation has landed in your junk/spam folder of your email. Should you not have received any of the above please do not hesitate to contact the store at shop@peggsandson.com.

If you paid via PayPal and receive a PayPal confirmation then that is as good as one from us. Should you have seen a confirmation page with an order number then your order has been successful.

We try to assist with requests to change sizes on orders placed but cannot guarantee this can be accommodated.

Please contact the shop via email (shop@peggsandson.com) that is best was to inform us of any changes.

At busy periods and weekends this is not always possible and once the order is marked as dispatched the order cannot be recalled or altered.

UK orders are processed daily during opening hours seven days a week. Orders are collected seven days a week for UK Mainland.

International orders are processed daily during opening hours five days a week. Orders are collected five days a week for international orders.

You may receive a shipping notice over the weekend, this is to inform you that the order has been processed for dispatch but maybe collected in our next pick up the following day.

We aim to process all orders placed before 1pm that day, however there may unforeseen circumstances which may cause delays.

Should standard delivery or free shipping be selected at checkout we cannot guarantee that the order will leave the same day.

This is not always possible, but we shall accommodate where we can. This will depend on the stage at which the order is at when we are contacted.

At busy periods and weekends this is not always possible and once the order is marked as dispatched the order can not be recalled or altered.

Please contact the store at shop@peggsandson.com if you have an particular queries.

This is not always possible, but we shall accommodate where we can. This will depend on the stage at which the order is at when we are contacted.

At busy periods and weekends this is not always possible and once the order is marked as dispatched the order can not be recalled or altered.

Please contact the store at shop@peggsandson.com if you have an particular queries.

Due to security checks carried out against the card or account details it may be possible to change shipping details upon request.

Should you have previous history with matching details, this option may be explored.

For UK Mainland orders, DPD will be in touch once your order has been dispatched and specifics of the delivery can be arranged to suit your needs.

If you find there has been an error with delivery, please do inform us right away. We can make contact with the courier on your behalf.

Should you open an investigation with DPD or Royal Mail you shall find that in the later stages of the process you will be referred to contact us as the sender.

This can result in delay in the solution and we may need to start the process over again, adding more time to the process.

Once your order has been processed you shall be contacted by the store via email to confirm that your order is ready for collection.

We aim to process your order within a few hours from placement (in shop opening times) but during busy periods please allow extra time.

Please follow the instructions in the email regarding the requirements to collect your order.

Simply include a cover note in the parcel with your name, order number and request regarding the garments enclosed.

Follow the instructions regarding a return or exchange below:

https://www.peggsandson.com/shipping-and-returns

We do our best to process returns on the day they are received, but there may be a 48 hour delay over the weekend.

Once completed you shall be notified via the contact email associated with the order.

Please check your junk mail in case lands in there.

We do our best to process returns on the day they are received, there may be a 48 hour delay over the weekend.

Card refunds can take between 3-5 working days to clear your cards account, dependant on your card provider.

PayPal payments are returned instantly and you will also receive a notification from PayPal.

Please check your junk mail in case this confirmation has landed in this inbox.

All gift vouchers can be used both in store and online. Gift vouchers will come with a code that you can either enter at the checkout on the website or show to a sales assistant at the till.

You have 14 days from receipt to inform us of any return or exchanges you may want to make.

Outside of this period you may be refused any late return requests.

Please contact the store email (shop@peggsandson.com) as soon as possible.

Inform us of the issue you are facing accompanied by images, name, order number, or if an in store purchase, the order date.

We will take a look and advise on how we may be able to assist.

Particular faults may result in us requesting the item to be returned to the store for inspection.

UK VAT will only show on item prices if the shipping country selected is UK. If you choose any other shipping country then all the prices will have UK VAT deducted by default, taking 20% off the item price.

If you are buying from outside the UK, all import duties and taxes will be the responsibility of the buyer.

We recommend getting in touch with your local customs department to find the exact costs associated with import taxes and duties.